Terms and Conditions

Thank you for your interest in Milltech Marine. For more information contact us at:

Milltech Marine 
PO Box 367
Barnegat, NJ 08005
Phone: +1 (206) 299-2217
Web: https://www.milltechmarine.com
Email: [email protected]

All orders are charged in US Dollars.
 
We ship products primarily using UPS and US Postal Service. Note that Milltech Marine reserves the right to use a different shipping service than the one chosen if it provides the same level of service.

We keep a large inventory of all products and try to ship products within 24 hours of receipt of order. Orders placed online before 3PM Eastern time, Monday through Friday, typically ship the same day. Please be sure your shipping information is correct. Once your order is placed, it can't be changed or cancelled. You will receive an email confirmation at the end of the day of shipment from our warehouse with tracking information.

Sales Tax: Orders for delivery into New Jersey are subject to state destination sales tax.

Returns: If you wish to return a product, please request an RMA before shipping anything to us. A 15% restocking fee will be applied to all returns and shipping charges are not included in refunds. Please return all cables, manuals and packaging and all returned items must be in new condition. If your returned ordered does not have all components or any packaging or components are not in new condition, Milltech Marine reserves the right to refuse the return or charge the component(s) replacement cost. We do not accept returns after 30 days from receipt of order by the customer.
 
Sorry - we cannot provide refunds or exchanges on software or AIS transponder purchases. For more information, contact us at: [email protected].

International Orders 

All international orders must be shipped fully insured.

Preferred Shipping Vendor: FedEx is our preferred international shipping vendor. US Postal Service (USPS) shipments cannot be reliably tracked online and due to numerous issues with international orders using US Postal Service, we no longer ship international orders using any USPS shipping methods.

To check shipping cost for international orders: Enter the selected products into the shopping cart. Go to "Checkout", enter the ship-to address and then look at the "Shipping Options" (on the same page). This will allow you to review all available choices for shipping carriers, services and costs for your order without committing to the purchase.

Undeliverable or Refused: If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Milltech Marine reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Import Duties & Taxes: International orders are generally subject to local import duties and taxes (VAT) as well as brokerage fees. International shipment costs charged by Milltech Marine do not include local import, handling or brokerage charges that may be assessed by the shipping carrier or by local authorities for import duties and taxes. The customer is responsible for any duties or customs fees.

Milltech Marine is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. FedEx or the courier used may be able to assist you in recovering your taxes and duties for a fee. Please contact the carrier directly to initiate this service.

We do not ship to all nations. This is because, in some cases, we cannot provide the levels of service, tracking and assurance of delivery that we feel each customer deserves.

If your nation is not listed in the Shipping Information "Country" drop-down selector during checkout, we do not ship there. We suggest that you do one of the following:
  1. Have the order shipped to a personal contact in the US that will then ship the order to the desired address.
  2. Establish an account with a mail forwarding company that will establish a US ship-to address for you and forward the shipment to your non-US address.