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Terms and Conditions

Thank you for your interest in Milltech Marine. For more information contact us at:

Milltech Marine Inc.
PO Box 1074
Port Orchard, WA 98366
Phone: +1 (206) 299-2217
Fax: +1 (425) 484-6218
Web: http://www.milltechmarine.com
Email: info@milltechmarine.com

All orders are charged in US Dollars.
 
We ship products primarily using UPS, FedEx and US Postal Service. Shipping charges include shipping insurance.

We keep a large inventory of all products and try to ship products within 24 hours of receipt of order. Orders placed online before 11AM Pacific time, Monday through Friday, typically ship the same day. Please be sure your shipping information is correct. Once your order is placed, it can't be changed or cancelled. You will receive an email confirmation at the end of the day of shipment from our warehouse with tracking information.

Sales Tax: Orders for delivery into Washington state are subject to state destination sales tax.

Returns: Milltech Marine provides a "no questions asked" money-back return policy on hardware for 30 days after purchase. Shipping charges are not included in refunds.

After 30 days products may be returned at the discretion of Milltech Marine. A 15% re-stocking fee will be applied to any items accepted for return after 30 days.
 
Sorry - we cannot provide refunds or exchanges on software or AIS transponder purchases. For more information, contact us at: info@milltechmarine.com.

International Orders 

All international orders must be shipped fully insured.

Preferred Shipping Vendor: UPS and FedEx are our preferred international shipping vendors. US Postal Service (USPS) shipments cannot be reliably tracked online and may take longer to reach their destination. The process to file a claim for a mislaid parcel is also slower and more cumbersome with USPS than with UPS or FedEx. That said, USPS Priority or Express Mail is usually the most economical method of shipment.

To check shipping cost for international orders: Enter the selected products into the shopping cart. Go to "Checkout", enter the ship-to address and then look at the "Shipping Options" (on the same page). This will allow you to review all available choices for shipping carriers, services and costs for your order without committing to the purchase.

Undeliverable or Refused: If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Milltech Marine reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Import Duties & Taxes: International orders are generally subject to local import duties and taxes (VAT). International shipment costs charged by Milltech Marine do not include local import or handling charges that may be assessed by the shipping carrier or by local authorities for import duties and taxes. The customer is responsible for any duties or customs fees.

Milltech Marine is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. UPS will assist you in recovering your taxes and duties for a fee. Please contact UPS directly to initiate this service.

We do not ship to all nations. This is because, in some cases, we cannot provide the levels of service, tracking and assurance of delivery that we feel each customer deserves.

If your nation is not listed in the Shipping Information "Country" drop-down selector during checkout, we do not ship there. We suggest that you do one of the following:
  1. Have the order shipped to a personal contact in the US that will then ship the order to the desired address.
  2. Establish an account with a mail forwarding company that will establish a US ship-to address for you and forward the shipment to your non-US address.